What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I received 2 more of these password emails overnight. Just letting you know.

    Asked by SonnyKing on June 25, 2017 at 11:33 AM
    JotForm <noreply@jotform.com>
    Jun 23 (2 days ago)
     
    to rollo04
     
     
     
     
     
    Hi,

    Your password was reset using the email address reply@abouthyper.net on Thursday June 22, 2017 at 05:50am.


    Operating system: Windows
    Browser: Chrome
    IP address:  74.204.10.15
    Estimated location:  Brandenburgische Str 14, 55278 Hahnheim Germany



    If you did this, you can safely disregard this email.
    If you didn't do this, please contact us by replying to this email for more informations


    Don't recognize this activity?
    A malicious user might have your password. Please Contact us. we'll review your recent activity and help you take corrective action.





    Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.
    We were unable to determine whether you have used this browser or device with your account before. This can happen when you sign in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account.


    Thanks,
    Security Team
  • Profile Image

    Answered by Sven on June 25, 2017 at 12:23 PM

    Sorry for the inconvenience. A user who uses JotForm has been sending spam messages to some emails. This is a phishing attempt. we have already taken action by suspending the user's account. Please ignore the emails and let us know if you continue receiving emails like this. Also, please don't click any links from the email message. Thank you for your understanding.

  • Profile Image

    Answered by emeraldphotography on June 25, 2017 at 02:50 PM

    I also received another email. I have changed my email password as well as jotform password. Is there anything else I should do?

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 25, 2017 at 03:17 PM

    That was just a spam email sending you that information, but don't worry, your accounts are not compromised anyhow.

    The spammer wanted to get information about your account and that was a way to do it, to send you such emails.

    Always ignore such emails since we would never send them to you. We can not change your passwords. But please inform us of the similar emails so we can take necessary actions against such users.

    Thank you again for informing us.

     

  • Profile Image

    Answered by yolanda  on June 27, 2017 at 10:49 AM

    this happened to my email. i responded that it wasnt me. am i in danger now?

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 27, 2017 at 12:11 PM

    As long as you didn't click anything in the email you're ok. 

    Always ignore such emails since they are just trying to get to your data.

    If you have any additional questions do get back to us.

    Thank you for letting us know!