What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got an email from noreply@jotform.com that said my password was changed from some other country. When I reply there is a few email addresses I don't

    Asked by kensnow on June 25, 2017 at 04:52 PM

     When I reply there is a few email addresses I don't recognize. Did this email come from Jotform?

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    JotForm Support

    Answered by jonathan on June 25, 2017 at 06:09 PM

    We apologize for any inconvenience caused. That is just a spam email and it did not come from JotForm. Please delete and blocked the spam email.

    We are not capable of changing account password so we did not send any email about account password being changed. Only you can change/update your account password.

    We had already banned the email sender of the spam emails. You should not be getting any similar spam email from them anymore.

    Thank you for reporting this to us. Do let us know if there is more we can assist you with.

     

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    Answered by golddustwoman on June 25, 2017 at 11:21 PM

    How did they get our email addresses??

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    JotForm Support

    Answered by Chriistian on June 26, 2017 at 01:44 AM

    @golddustwoman,

    According to our backend team, it seems that the spammer is sending the emails to his catch-all address. Again, we are sorry for the inconvenience this has caused you. Kindly disregard the email. If you still receiving emails like this again, please let us know.

    Regards.

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    Answered by tjneal on June 26, 2017 at 02:39 AM

    I'm getting these emails as well.

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    JotForm Support

    Answered by John_Benson on June 26, 2017 at 03:01 AM

    Sorry for the inconvenience, tjneal.

    Please disregard the spam email. We have already identified the spammer and have blocked his account. Contact us again if you receive and further emails as we are still making sure these do not continue.

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    Answered by debbowen on June 26, 2017 at 09:08 AM

    I am getting them as well.

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    Answered by WilliamR on June 26, 2017 at 10:34 AM

    Hi All,

    Sorry for all the troubles. The spammer is sending out emails randomly to any gmail, yahoo or aol addresses. Even non-Jotform customer were receiving those emails.

    Rest assured that no data were compromised during the incident, and we are on top of this issue already.

    As what my colleagues said, you can safely ignore the email.