What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I getting spam "your password has been reset" emails?

    Asked by Jana Mohr on June 25, 2017 at 08:32 PM

    The following is what I am receiving from jotform or some spam account. I have not been changing my password and my account has not been hacked because I can still login with my original credentials.

     

     

    On Sun, Jun 25, 2017 at 8:28 PM JotForm <noreply@jotform.com> wrote:
    Hi,

    Your password was reset using the email address reply@abouthyper.net on Thursday June 22, 2017 at 05:50am.


    Operating system: Windows
    Browser: Chrome
    IP address:  74.204.10.15
    Estimated location:  Brandenburgische Str 14, 55278 Hahnheim Germany



    If you did this, you can safely disregard this email.
    If you didn't do this, please contact us by replying to this email for more informations


    Don't recognize this activity?
    A malicious user might have your password. Please Contact us. we'll review your recent activity and help you take corrective action.





    Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.
    We were unable to determine whether you have used this browser or device with your account before. This can happen when you sign in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account.


    Thanks,
    Security Team

     

     

     

     

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    JotForm Support

    Answered by Kiran on June 25, 2017 at 11:12 PM

    We are sorry for the inconvenience this may have caused. Please disregard this email since it has been sent by a spammer using our services. We have received few reports from other people who are not our users as well. We have already suspended the spammer's account and took preventive measures in this regard. Please note that your account is safe and secure with JotForm. If you feel that your account is compromised though it is not, you may consider changing the account password from the account settings.

    Hope this information helps! 

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    Answered by Christina   on June 26, 2017 at 04:11 PM

    the same is happening to me ....it's super annoying and it won't stop :( 

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    Answered by   on June 30, 2017 at 04:43 AM

    I Never signed up and I'm getting these emails

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    Answered by Sven on June 30, 2017 at 06:39 AM

    We apologize for the inconvenience, the spammer has been sending emails even to non-jotform users. We have now taken action and suspended the account and disabled the forms. Thank you for understanding.

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    Answered by Jenn  on June 30, 2017 at 02:16 PM

    I am getting these as well but addressed to a Jessica. I am not a user nor have I ever been but have received 3 of these. What happens if you reply?

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    JotForm Support

    Answered by Kiran on June 30, 2017 at 03:17 PM

    The email was having a reply-to link with his email addresses. We strongly recommend not to respond to such emails and block the following email address in your account to avoid receiving any further spam from these addresses.

    reply@abouthyper.net

    admin@talkdetails.com

    reply@fosterfree.com

     

    reply@radiustree.net

    If you are receiving any further emails using our email address, please let us know so that we can investigate the issue further.