What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not have an account with your company but have received several emails stating that my password has been changed. How can this be?

    Asked by Beverly Alderson  on June 25, 2017 at 09:47 PM

    Please help. 

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    JotForm Support

    Answered by John_Benson on June 26, 2017 at 12:03 AM

    Sorry for any inconvenience and thank you for reporting this to us.

    Please disregard the email. There was a JotForm user spamming these "password change" emails. The user has now been suspended and no more emails should be sent coming from that account. 

    Please contact us again if you receive and further emails as we are still making sure these do not continue.