What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not getting to my email address. WHY?

    Asked by RVKayakRacks on August 03, 2012 at 08:38 AM

    I set up a form. It's at : http://www.rvkayakrack.com/checksheet.html. I filled it out and have not gotten it at my address mail@rvkayakrack.com. Please help.

    Page URL:
    http://www.rvkayakrack.com/checksheet.html

  • Profile Image
    JotForm Support

    Answered by jonathan on August 03, 2012 at 09:31 AM

    Hi,

    I checked your form and its notification email, and found that the notification email field is lacking the required Recipient E-mail account on it.

    Please check the form and its alrert emails. Try updating the Recipient E-mail field then test the form again.

    Please update us if issue persist.

    Thanks.

  • Profile Image

    Answered by gori-mathew on August 03, 2012 at 09:42 AM

    Further to my colleague's response above. You can also whitelist Jotmail sever Ips as follows;

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.