What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trouble uploading pictures to a survey form from a cell phone

    Asked by Will  on June 25, 2017 at 10:40 PM

    I have created a survey form in which I want customers to upload multiple photos when they complete the survey.  Some people can do this with ease from their cell phones, others cannot.  What is the best practice to allow users on android and iphones to easily upload photos from their phones?  Is it the size of the image?  Help, please. :)

    Page URL:

  • Profile Image

    Answered by WilliamR on June 26, 2017 at 12:33 AM

    There are lot of factors that might caused this issue. Since the issue is not consistent on all mobiles, then you can try to ask those users who failed to upload the pictures, if that image sizes they are using, the specs of their phone and etc.

    Using this method, you will be able to find out the common issues why it's not working. From there, you can place a specification or note on your form, to make sure customers upload will work fine.

    Hope that helps. Let us know if you have any other concerns.