What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Translation to Spanish not working

    Asked by GlobalSuccessFund on June 26, 2017 at 01:08 AM

    I have a question "If your business is registered as a "person", enter your Personal NIT. If not, enter "0."" in the first page of my form that is not getting translated to Spanish even after I have provided the translation for the same.

    This is the only field that is not getting translated. Other translations are working fine. Could you assist me with this please?

    Page URL:
    https://form.jotform.me/71390357810455

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 26, 2017 at 02:32 AM

    I checked your form (https://form.jotform.me/71390357810455 ) and I was able to see the untranslated field. I cloned your form on my end and tried to remove the field first and the spanish translation of it. Then, I re-add it on the form. The text is now translated into spanish.

    Here's my cloned form: https://form.jotformpro.com/71760924820962

    Could you please try also to re-add the field and as well as the translation on your form to see if this works? I have also cleared your form's cache to refresh your form from our servers.

    If the issue still persists, please let us know.
    Regards.

  • Profile Image

    Answered by GlobalSuccessFund on June 26, 2017 at 04:59 AM

    Hi Chriistian,

    As per your suggestion, I removed the field, re-added it, and translated it again. But the same issue. It is not getting translated to Spanish. I have tried to clear my browser cache as well before running he form. No luck!

     

    Could you fix the issue in my original form from your end please?

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 26, 2017 at 05:22 AM

    I have fixed it on your original form as per your request. Kindly check if it's now working.

    If you have other concerns, please let us know,
    Regards.

  • Profile Image

    Answered by GlobalSuccessFund on June 26, 2017 at 09:29 AM

    Thank you. It is working now.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 26, 2017 at 11:13 AM

    Hello GlobalSuccessFund,

    I am glad to know that the translation is now working as expected.

    Do get back to us if you have any questions.

    Thank you!