What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Thank You form not coming up

    Asked by aob on January 18, 2011 at 04:11 AM

    Hi

    I have a simple form on http://www.artofbarbecue.com.au/Promotion/Promotion.html and have setup the thank you note to be a custom URL http://www.artofbarbecue.com.au/Registration/ThankYou.html but when submitting the form I get a cropped version of Jotform banner.

     

    How can I get around that?

    Thanks and regards,

    Joao

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 18, 2011 at 08:21 AM

    I just tested the form on Promotion page and it worked fine. I was redirected to the correct Thank You page. Have you already resolved this problem?

  • Profile Image

    Answered by aob on January 18, 2011 at 05:53 PM

    Hi,

    The problem still persist on my laptop (Chrome) and Mac (Safari)... also did not receive the notiffication with your registration. Did you receive the email from us?

    Also, cannot see traffic coming from US (I assume you are there) on our google analytics...

    Do you have an email that I can forward screen shots?

    Thanks again

     

    Joao

  • Profile Image

    Answered by aob on January 18, 2011 at 07:01 PM

    Hi, me again...

    As I had no luck I did create a brand new form and email notification/auto responder and it seems to be working now.

    The form I had issues with was actually a form that I duplicated and stripped some fields in the form and email messages. That may be something you may want to look at.

    For now all good. Thanks

    Joao

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 19, 2011 at 10:22 AM

    OK, so there are some email problems on duplicated forms? We will look into that. It is always a good idea to delete and re-create the email after cloning the form.