What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embed Code leads to a virus

    Asked by vim00010 on June 26, 2017 at 05:44 AM

    The embed code provided on my form links to a virus, please can this be looked into? 

    Page URL:
    https://form.jotformeu.com/vim00010/PHEW

  • Profile Image
    JotForm Support

    Answered by jonathan on June 26, 2017 at 07:45 AM

    Can you please provide us with more details about this. 

    I checked our Form Builder but I could not reproduce the issue.

    All the form embed method were working just fine.

    User guide: Which-Form-Embed-Code-Should-I-Use

    We will wait for your response.

  • Profile Image

    Answered by vim00010 on June 26, 2017 at 09:17 AM

    Hi Victoria

     

    Could you take the code in put it directly into a browser, when you do this it should open up the form but it does not, this points to a faulty code, then if you try to download the form you get a virus message so this is also a fault, I am not too sure where to go from here as I have tried all the guys in group who can help.  Maybe you could get someone from jotform to contact me and support.

     

     

    Kind regards

      

    Steven Palmer
    Support Engineer Specialist
    IS OnSite Support, Production IT
    Direct: +441915375043
    Mobile: +447769744474
    Fax: +44 (0) 191 516 0067
    E-mail: spalmer@grundfos.com

    GRUNDFOS Holding A/S
    Ferryboat Lane, Castletown

    United Kingdom
    Phone: (+45) 87 50 14 00
    www.grundfos.com

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    JotForm Support

    Answered by Welvin on June 26, 2017 at 11:25 AM

    I also cannot replicate the problem in the form. The form is showing up properly. 

    Would you mind asking the user to take a screenshot of the warning and send it to us? Please send the screenshot to support@jotform.com. Add this thread ID 1183535 in the subject line. Or, upload the screenshot on this thread. Follow our steps from the below link to upload:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I suspect the browser used by the user has been infected with an adware. He/she should do a full scan. Suggest him/her this tool: https://www.malwarebytes.com/adwcleaner/