- vim00010Asked on June 26, 2017 at 05:44 AM
The embed code provided on my form links to a virus, please can this be looked into?Page URL:
- JotForm SupportjonathanAnswered on June 26, 2017 at 07:45 AM
- vim00010Answered on June 26, 2017 at 09:17 AM
Could you take the code in put it directly into a browser, when you do this it should open up the form but it does not, this points to a faulty code, then if you try to download the form you get a virus message so this is also a fault, I am not too sure where to go from here as I have tried all the guys in group who can help. Maybe you could get someone from jotform to contact me and support.
Support Engineer Specialist
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- JotForm SupportWelvinAnswered on June 26, 2017 at 11:25 AM
I also cannot replicate the problem in the form. The form is showing up properly.
Would you mind asking the user to take a screenshot of the warning and send it to us? Please send the screenshot to firstname.lastname@example.org. Add this thread ID 1183535 in the subject line. Or, upload the screenshot on this thread. Follow our steps from the below link to upload:
I suspect the browser used by the user has been infected with an adware. He/she should do a full scan. Suggest him/her this tool: https://www.malwarebytes.com/adwcleaner/.