What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended issue

    Asked by João Carlos Napoli on June 26, 2017 at 09:48 AM

    Ola, por surpresa tive minha conta suspensa. Por favor, preciso de uma solução ou o porque dela ser suspendida.




    Hello, by surprise I had my account suspended. Please, I need a solution or why it is suspended.

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    JotForm Support

    Answered by jonathan on June 26, 2017 at 09:54 AM

    I reviewed your account and forms and I found that it was suspended due to report that you were using our form to scam on loan application. This is a violation to our Terms of Use.

    We will review your account further. Can you share to us the URL of your website where you are using the forms? 

    It will help us evaluate your account more if you can share to us the URL of your website.

    We will wait for your updated response.


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    Answered by dm2design on June 26, 2017 at 04:44 PM
    This is the site that uses the form. We are sure that we do not violate
    anything, as we are within the JOTFORM standards. We urgently need to
    return the form.
    thank you!

    de vírus. www.avast.com
    2017-06-26 10:54 GMT-03:00 JotForm :
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    JotForm Support

    Answered by david on June 26, 2017 at 06:48 PM

    Your form does look to be within our terms of use.  I would recommend removing fields that request sensitive information as I cannot fully confirm the legitimacy of your business.  Should your account be flagged once again, it may remain closed.