What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't log in

    Asked by Adrienne Primrose  on June 26, 2017 at 10:42 AM

    I am getting a "suspended" error when I try to log in. My form is no longer showing up on my site so I tried to log in to see why and I am getting an error. I requested to reset my password and followed the steps but am still getting this error. Please explain why. Thank you.

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    Answered by WilliamR on June 26, 2017 at 11:54 AM

    Sorry for the inconvenience. Our anti phishing filter automatically suspended your account because of "Hello Order" form. This form is asking for credit card details, which violates our terms of use. Please be advised that, forms like registration form, signup form, login form,.etc. that asks for credit card information is not supported by JotForm. I would recommend deleting those fields inorder to reactivate the account.