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    Total not calculating when products are checked

    Asked by jotformadmin on August 03, 2012 at 11:12 AM

    The PayPal payment tool in my form has its Show Total property set to ON.  It used to update Total all the time whenever a product is checked or unchecked.   But after deleting a few and changing a few products yesterday, the total often remains at $0.00 USD after checking a product.  However, sometimes it does work which is strange and I cannot pinpoint under what conditions in which it works/does not work.  I try it on browsers IE9, Firefox 13.0.1 and Chrome 21.0.1180.60 m.  When I click the submit button, the PayPal website does show the correct total amount even though jotform shows $0.00 USD.

    Page URL:
    http://www.brywoodpta.com/membership/online-pta-ez-form-2012-13

    Screenshot
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    Answered by jotformadmin on August 03, 2012 at 11:54 AM

    IE shows this error:

    SCRIPT5022: CustomError: Unhandled Error in Deferred: 'Docos' is undefined 

    jot_min_view__en.js, line 1 character 58

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    Answered by pinoytech on August 03, 2012 at 12:21 PM

    Hi,

    Sorry for the inconvenience that may have caused.

    As i've checked your form I was able reproduce the same issue. Have you tried already re-embedding your form code into your website using iFrame method? 

    I am looking forward hearing from you for further assistance.

    Thank you!

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    Answered by jotformadmin on August 03, 2012 at 12:45 PM

    Thanks, pinoytech.  I'll have to figure out how to use iFrame in my Google Apps site.  I'll let you know how it goes.

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    Answered by jotformadmin on August 03, 2012 at 02:14 PM

    Hi pinoytech,

    Thanks so much for your help.  I updated the Google gadget using the iFrame method on my Google Sites page as you suggested and it works like a charm.  The total is now calculating.

    Your quick service is remarkable!  I truly appreciate it.

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    Answered by pinoytech on August 03, 2012 at 02:16 PM

    Glad to know that everything is working fine on your form now. If you need our assistance again, feel free to contact us anytime.

    Have a good day!