- jotformadminAsked on August 03, 2012 at 11:12 AM
The PayPal payment tool in my form has its Show Total property set to ON. It used to update Total all the time whenever a product is checked or unchecked. But after deleting a few and changing a few products yesterday, the total often remains at $0.00 USD after checking a product. However, sometimes it does work which is strange and I cannot pinpoint under what conditions in which it works/does not work. I try it on browsers IE9, Firefox 13.0.1 and Chrome 21.0.1180.60 m. When I click the submit button, the PayPal website does show the correct total amount even though jotform shows $0.00 USD.
- jotformadminAnswered on August 03, 2012 at 11:54 AM
IE shows this error:
SCRIPT5022: CustomError: Unhandled Error in Deferred: 'Docos' is undefined
jot_min_view__en.js, line 1 character 58
- pinoytechAnswered on August 03, 2012 at 12:21 PM
Sorry for the inconvenience that may have caused.
As i've checked your form I was able reproduce the same issue. Have you tried already re-embedding your form code into your website using iFrame method?
I am looking forward hearing from you for further assistance.
- jotformadminAnswered on August 03, 2012 at 12:45 PM
Thanks, pinoytech. I'll have to figure out how to use iFrame in my Google Apps site. I'll let you know how it goes.
- jotformadminAnswered on August 03, 2012 at 02:14 PM
Thanks so much for your help. I updated the Google gadget using the iFrame method on my Google Sites page as you suggested and it works like a charm. The total is now calculating.
Your quick service is remarkable! I truly appreciate it.
- pinoytechAnswered on August 03, 2012 at 02:16 PM
Glad to know that everything is working fine on your form now. If you need our assistance again, feel free to contact us anytime.
Have a good day!