- celsafariniAsked on June 26, 2017 at 12:52 PM
I received an email today from Jotform and replied to it with simply "This was NOT me".... then I realized it may have "not" been from you guys. I will paste the info below. I want to make sure no one can reset my password by just knowing my email address? >.< It said my password had been reset but it hasn't....
from: JotForm <firstname.lastname@example.org> reply-to: email@example.com,
to: firstname.lastname@example.org date: Fri, Jun 23, 2017 at 2:24 PM subject: Is_That_You_cynthia.elsafarini mailed-by: 1and1.fr signed-by: jotform.com
Your password was reset using the email address email@example.com on Thursday June 22, 2017 at 05:50am.
Operating system: Windows
IP address: 18.104.22.168
Estimated location: Brandenburgische Str 14, 55278 Hahnheim Germany
If you did this, you can safely disregard this email.
If you didn't do this, please contact us by replying to this email for more informations
Don't recognize this activity?
A malicious user might have your password. Please Contact us. we'll review your recent activity and help you take corrective action.
Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.
We were unable to determine whether you have used this browser or device with your account before. This can happen when you sign in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account.
- JotForm SupportJohn_BensonAnswered on June 26, 2017 at 01:41 PM
Sorry for any inconvenience and thank you for reporting this to us.
To my understanding, you have replied to the email. No worries as long as you didn't give any login information then your account is safe.
There was a JotForm user spamming these "password change" email that is trying to look like they're coming from us. We have already identified the spammer and have blocked his account.
Please contact us again if you receive and further emails as we are still making sure these do not continue.
- ShawnAnswered on July 06, 2017 at 02:01 AM
- JotForm SupportJohn_BensonAnswered on July 06, 2017 at 03:19 AM
We will be addressing your issue on this thread: https://www.jotform.com/answers/1192274