What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issues with form

    Asked by SpeakeasyDC on June 26, 2017 at 01:15 PM

    People are having trouble submitting the form titled "auditon for 20th anniversary" this is what I was told:

     

    There is no error message. When I click the "Submit" button, it just never submits and the browser is in perpetual waiting mode. Eventually (after about five or six minutes), the browser times out and I get a message saying that the connection timed out. I am using Firefox browser.

     

    However, it worked for me on firefox.

    Page URL:
    https://form.jotform.com/71655551484967

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 26, 2017 at 02:34 PM

    I have tested your form in Mozilla Firefox, but I was not able to replicate mentioned issue.

    Is your form maybe embedded? If so please provide us a URL of the webpage, so that we can test your embedded form. 

    If the form is not embedded, please tell your users to try again. You can also suggest them to update Firefox or to use some other browser.