My form is not sending new submissions to Egnyte file server

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    balldermpath
    Asked on June 26, 2017 at 01:36 PM

    Having trouble with integration with Egnyte. I have questions that videos can't help with!

    I have tried several times to get this form to go to my egnyte file server.  The integration says it is complete, but the new submissions do not transfer!  I wish I could just talk to someone!

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    Welvin
    Answered on June 26, 2017 at 02:36 PM

    I'm sorry, but we don't offer a phone support. For form issues, this support forum is the best place to contact us.

    As for the problem with Egnyte integration, this is because the encryption is enabled in the form. Please note that once the encryption is enabled, the integration and some other features, especially the reports won't work. 

    You can read more about the advantages and disadvantages of the encryption in this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    If you want to pass the data to Egnyte and other third-party data processors, you have to disable the encryption. Our forms are already secured by default. The encryption is just an additional layer of security.