Set reply-to to a different email address

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    ryansrahomescom
    Asked on June 26, 2017 at 01:59 PM

    I have created a form entitled Property Maintenance Request.  When the form is submitted my maintenance team is notified of the email.  To keep our team in the loop we choose reply all when discussing the maintenance request in inter-office communication.  Currently the default reply all includes the email address of the person that submitted the form.  We do not want them copied in on the communication.  Is there a way to default the reply all not to include the person that submitted the form?

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    david
    Answered on June 26, 2017 at 03:06 PM

    You can change the reply-to email in the notification/autoresponder settings:

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    For notification emails this needs to be set to a form field.

  • Profile Image
    ryansrahomescom
    Answered on June 26, 2017 at 03:43 PM
    I have changed the reply to field to a form and it still includes the email
    of the person submitting the form
    [image: Inline image 2]
    Charles "Ryan" Bentley
    REALTOR - Broker
    Stikeleather Realty and Auction, Inc. | 444 Williamson Rd. Suite A |
    Mooresville
    NC 28117
    P: 704-664-7355 ext.302
    F: 704-664-1510
    W: www.SRAhomes.com
    *[image: Inline image 3]*
    *Help us celebrate a DECADE of bringing families home. Buy or Sell a home
    using one of our experienced REALTORS and receive a FREE home inspection or
    home warranty, both valued up to $400. Restrictions apply, ask associate
    for details.*
    AGENCY DISCLOSURE REQUIREMENT
    North Carolina law requires licensees to provide prospective buyers and
    sellers a copy of the Working with Real Estate Agents brochure. Click here
    to review the brochure.
    CONFIDENTIALITY NOTICE
    This e-mail and any of its attachments may contain proprietary, privileged,
    or confidential information belonging to Stikeleather Realty & Auction,
    Inc. This e-mail message, including any attachments, is for the sole use
    of the intended recipient(s). Any unauthorized review, use, disclosure and
    distribution is prohibited. The sender takes no responsibility for any
    unauthorized reliance on this e-mail message. If you are not the intended
    recipient, please contact the sender by reply e-mail and destroy all copies
    ...
  • Profile Image
    david
    Answered on June 26, 2017 at 05:37 PM

    I checked your form and the reply-to field is set to the property title field.  Any new notification emails should have that as the reply-to email if you are replying directly with the reply button from the email.

  • Profile Image
    ryansrahomescom
    Answered on June 27, 2017 at 09:43 AM
    No that doesn't work. It still includes the email address of the person
    submitting the form.
    Charles "Ryan" Bentley
    REALTOR - Broker
    Stikeleather Realty and Auction, Inc. | 444 Williamson Rd. Suite A |
    Mooresville
    NC 28117
    P: 704-664-7355 ext.302
    F: 704-664-1510
    W: www.SRAhomes.com
    *[image: Inline image 3]*
    *Help us celebrate a DECADE of bringing families home. Buy or Sell a home
    using one of our experienced REALTORS and receive a FREE home inspection or
    home warranty, both valued up to $400. Restrictions apply, ask associate
    for details.*
    AGENCY DISCLOSURE REQUIREMENT
    North Carolina law requires licensees to provide prospective buyers and
    sellers a copy of the Working with Real Estate Agents brochure. Click here
    to review the brochure.
    CONFIDENTIALITY NOTICE
    This e-mail and any of its attachments may contain proprietary, privileged,
    or confidential information belonging to Stikeleather Realty & Auction,
    Inc. This e-mail message, including any attachments, is for the sole use
    of the intended recipient(s). Any unauthorized review, use, disclosure and
    distribution is prohibited. The sender takes no responsibility for any
    unauthorized reliance on this e-mail message. If you are not the intended
    recipient, please contact the sender by reply e-mail and destroy all copies
    ...
  • Profile Image
    david
    Answered on June 27, 2017 at 11:19 AM

    Try setting up an email field and adding the email addresses you would like your "reply-to" to go to as the default value.  Since the field that your reply-to address is set to is empty in nearly all your submissions, it may be defaulting to the E-mail field in your form.

  • Profile Image
    ryansrahomescom
    Answered on June 27, 2017 at 01:44 PM
    That worked.
    ...
  • Profile Image
    david
    Answered on June 27, 2017 at 02:38 PM

    Glad to hear it.  If there is anything else we can help with, just let us know.