What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My saved conditions cannot be seen (after working correctly), so that I can delete or edit them.

    Asked by BCM on August 03, 2012 at 02:20 PM

    I deleted cookies and cache (although not all).  Now my question to you cannot be seen.  How do I let you see my form without giving you my password so that others can see it?

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    Answered by pinoytech on August 03, 2012 at 02:31 PM

    Hi BCM,

    Just simply provide us the URL of your Form or Form ID which have a problem and we will check/access your form and account in our end.

    Thank you!

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    Answered by BCM on August 03, 2012 at 02:39 PM

    Here it is:  <script type="text/javascript" src="//form.jotform.com/jsform/12524048350"></script>

     

    Thank you!  One more question:  how can I reset my number of submissions, since most of the 48 out of 100 have been practice ones to get this straightened out?  Do I get 100 per year or per month?

    Thank you!

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    Answered by BCM on August 03, 2012 at 02:41 PM

    Here is the other page that I cannot see the saved conditions in:  <script type="text/javascript" src="//form.jotform.com/jsform/12512914280"></script>

     

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    Answered by pinoytech on August 03, 2012 at 03:00 PM

    Hi BCM,

    I have checked your form's condition and I was able to reproduce the same problem. I will now forward this to our next level support and send a ticket to our developer regarding on this. Via this thread, our developer will update you after they fixed the said issue.

    Thank you!

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    Answered by BCM on August 03, 2012 at 03:03 PM

    Thank you!

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    Answered by BCM on August 03, 2012 at 04:26 PM

    I just created a new form, and it did the same thing again to me!!!  Arggghhh!!!

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    JotForm Support

    Answered by NeilVicente on August 03, 2012 at 06:12 PM

    @BCM

    Your issue was already forwarded to our development team. We will contact you as soon as this gets rectified.

    We ask for your patience on this matter. Thank you!

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    JotForm Support

    Answered by abajan on August 03, 2012 at 07:00 PM

    @BCM

    RE: Resetting your submissions, it would have been better if those submissions were left in place for us to verify that they were indeed tests. However, I have credited 47 submissions to the account.

    Also, please see the following threads:

    Please define what "Monthly Submissions" are considered to be

    Is the limit of the submission (100 submissions for free account) accumulative regardless of the the deletion of old submissions?

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    Answered by BCM on August 03, 2012 at 07:35 PM

    Thank you!  I did not understand that, and thought that by deleting them it would reset.  I will know for future reference :).  Thank you!

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    JotForm Support

    Answered by abajan on August 03, 2012 at 09:31 PM

    You're quite welcome. Do enjoy your weekend :)