What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Someone in Germany is hacking into my JotForm account and changing my password

    Asked by GrohMusicAcademy on June 26, 2017 at 06:37 PM

    Why do I keep getting hacked??!!

    Someone in Germany is hacking into my Jotform account and changing my password!!!!!!!!!!!!!!!!!!!!!!!!!!

     

    Please fix your security!

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    JotForm Support

    Answered by AIDAN on June 26, 2017 at 08:43 PM

    First of all please accept my apologies for any inconvenience.

    Please note that there was a user spamming with these emails that try to look like they're coming from us whereas they're not. Your account is not being hacked and your password should be working as no one changed it.

    The user have been suspended and no more emails should be sent. You may safely disregard that email.