What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I got this message and don't know if it is legit. Is it ok to respond to the email?

    Asked by Kathy Garriott  on June 26, 2017 at 07:08 PM
    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 26, 2017 at 10:39 PM

    Base on the provided screenshot image, it seems there are no further details on it. Could you please provide us the content of the email? Is this email about your Password was reset? If yes, then we had an issue last week about a Spammer trying to send emails to Gmail addresses that look like we sent them. 

    Please disregard the email and we suggest please don't respond to it. We already suspend the account of the Spammer.

    If you have other concerns, please let us know.
    Regards.