What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Receiving spam emails

    Asked by Jen Morris   on June 26, 2017 at 07:52 PM

    I do not have an account but have been receiving emails which advise that my password has been reset and last known location is Germany.   I have received two of these emails within the past 3 weeks. This is an obvious infringement of my personal data and I want this investigated as to how this company managed to obtain my details.   

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 26, 2017 at 10:49 PM

    Please disregard the emails, we certainly do not have your email address in our database and the spam email are just impersonating us, but they are not from us.

    I would appreciate if you paste on this thread the headers, we already have reported those spamming emails to spamcop, as they are not coming from us at all, but like you discovered, they are being sent from Germany .

  • Profile Image

    Answered by Mary Wheeler  on June 28, 2017 at 04:48 PM

    I have received the same spam email, likewise do not have an account with you.



  • Profile Image
    JotForm Support

    Answered by AIDAN on June 28, 2017 at 06:39 PM

    @Mary I will be addressing your case in this new thread: https://www.jotform.com/answers/1186642