I cant get paypal Express pop-up window to work

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    Asked on June 26, 2017 at 11:31 PM


    i can't get paypal Express pop-up window to work.  Instead it takes me to the full PayPal page (ie away from my form).

    I'm using following settings:

    Payment Type = User Defined Amount 

    Show Total Price on Form = Yes

    Sandbox mode = No

    Digital Goods = No

    Require Shipping Address = No

    Use Paypal buttons = No

    The reason why i want to use Paypal Express is because i'm based in Singapore and PayPal Pro isn't offered here.

    Can you help?


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    Answered on June 27, 2017 at 01:33 AM

    I checked your form (http://www.jotform.me/form/71732396959472) and I noticed that you haven't yet correctly cofigured the PayPal integration on your form. 

    If you haven't obtain your PayPal API credentials yet, please refer to this guide: How to Obtain PayPal API Credentials.

    Related Guides:

    PayPal Forms

    How to Integrate Form with Paypal

    Let us know if you need further assistance.

  • Profile Image
    Answered on June 28, 2017 at 12:48 AM


    strange - i did set up the credentials.  please try again.


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    Answered on June 28, 2017 at 02:41 AM

    I checked again your form and I confirm that you have successfully set up your credentials. However, I have read again your original question in this thread which is:

    I can't get Paypal Express pop-up window to work.  Instead, it takes me to the full PayPal page (ie away from my form).

    Please note that this usually happens when you integrate your form with Paypal Express. So, your form will simply redirect users to the PayPal Checkout Page for them to complete their payments. I tested your form and upon hitting the Submit button I was able to be redirected to the checkout Page.

    Related Guide:

    Order Form Basics


    If you have other questions or concerns, please let us know.

  • Profile Image
    Answered on June 28, 2017 at 04:07 AM

    Hi, thanks for your reply.

    But then PayPal Express is really no different from standard PayPal, right? My understanding was that PayPal Express allows the credit card details to be filled in on a form that launches on top of my jotform, and importantly, means customers won't leave my site and be directed to paypal's site. 

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    Answered on June 28, 2017 at 04:10 AM

    by the way - this question/answer on your forum talks about the PayPal Express popup window at the end:


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    Answered on June 28, 2017 at 05:20 AM

    If you want your users to put their payment information right in the form and not be redirected to PayPal then you need to use PayPal Pro here is an article that points out the difference between PayPal and PayPal Pro: https://www.jotform.com/help/183-Difference-Between-PayPal-and-PayPal-Pro

    Regarding the PayPal Express, did you try the suggestion from the thread you mentioned, I tested and it worked fine, the pop-up shown on submitting:

    Here is my test form as well: https://form.jotformpro.com/71781903214959

    I set Shipping and Tax, like my colleague suggested in that thread, and Show total price on the form.

    Please check and let us know if you have any further questions.

    Thank you!