How can I get rid of the submissions that were just "preview" submissions, so they don't count against the 100?

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    BCM
    Asked on August 03, 2012 at 03:15 PM

    I have deleted all my "previous" submissions; however, the number remains the same -- 49 out of 100.  Do I get 100 submissions a year or a month with the free version?

    Thanks!

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    gori-mathew
    Answered on August 03, 2012 at 03:23 PM

    For free account you are entitled to 100 normal form submissions per month. The counter resets on every first day of the following month.

    Check on the Free account quota on our pricing policy link;

    http://www.jotform.com/pricing/

  • Profile Image
    BCM
    Answered on August 03, 2012 at 04:30 PM

    But why should my "preview" submissions count against the free 100 per month, especially when I have deleted them under each form?  Is there a way to reset the counter?

    Thanks!

  • Profile Image
    gori-mathew
    Answered on August 03, 2012 at 05:26 PM

    The counter resets on every first day of following month. Even if you delete the form submissions,  that will not reset the counter.

    If you anticipate higher form submissions, then can upgrade to premium account to ensure that you receive all your form submissions.

    Please note that if your form submissions quota gets exausted, your account will be on Overlimit and the  forms will be disabled hence can't receive submissions.