What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get rid of the submissions that were just "preview" submissions, so they don't count against the 100?

    Asked by BCM on August 03, 2012 at 03:15 PM

    I have deleted all my "previous" submissions; however, the number remains the same -- 49 out of 100.  Do I get 100 submissions a year or a month with the free version?

    Thanks!

  • Profile Image

    Answered by gori-mathew on August 03, 2012 at 03:23 PM

    For free account you are entitled to 100 normal form submissions per month. The counter resets on every first day of the following month.

    Check on the Free account quota on our pricing policy link;

    http://www.jotform.com/pricing/

  • Profile Image

    Answered by BCM on August 03, 2012 at 04:30 PM

    But why should my "preview" submissions count against the free 100 per month, especially when I have deleted them under each form?  Is there a way to reset the counter?

    Thanks!

  • Profile Image

    Answered by gori-mathew on August 03, 2012 at 05:26 PM

    The counter resets on every first day of following month. Even if you delete the form submissions,  that will not reset the counter.

    If you anticipate higher form submissions, then can upgrade to premium account to ensure that you receive all your form submissions.

    Please note that if your form submissions quota gets exausted, your account will be on Overlimit and the  forms will be disabled hence can't receive submissions.