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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Edit on submission was not saved?

    Asked by Neasa Canavan on June 27, 2017 at 06:09 AM

    Hi. I completed section A& B of form and saved (it is still there). Then I skipped sectioin c and completed the remaining sections and pressed save. However, none of them were saved/ Hours of work lost :-(

    https://eu.jotform.com/edit/3731116403247118061

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    JotForm Support

    Answered by Charlie on June 27, 2017 at 06:14 AM

    Hi,

    I presume you are not the owner of the form? Instead you are trying to submit it? Please note that the link you shared is a submission, you have already made a submission using the form and that link is the specific edit link for the submission you made. To save the changes you made on the submission, you need to hit the submit button. 

    I suggest contacting the owner of the form or try making editing the submission again and make sure to hit the submit button. 

    I hope that helps. 

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    Answered by Neasa Canavan on June 27, 2017 at 06:43 AM
    HiI was pressing submit. I have contacting the "owners of the form" . They emailed me what they had received at their end which was just section A and B so it seems that when I was pressing submit the doc was not being submitted!!Disaster!Neasa
    On Tuesday, 27 June 2017, 11:14, JotForm wrote:

    New response received A new response has been received: Answered by Charlie Hi,I presume you are not the owner of the form? Instead you are trying to submitit? Please note that the link you shared is a submission, you have already madea submission using the form and that link is the specific edit link for thesubmission you made. To save the changes you made on the submission, you need tohit the submit button. I suggest contacting the owner of the form or try making editing thesubmission again and make sure to hit the submit button. I hope that helps.  View this thread on browser » Unsubscribe Thread 1498558481

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    JotForm Support

    Answered by ashwin_d on June 27, 2017 at 09:35 AM

    Hello Neasa,

    Can you please explain how you have submitted your form? Do you mean to say that the file upload question has not captured the uploaded file?

    I did check your form and found that "Auto Fill" setting is enabled which saves the input data in form field every few seconds. If you meant that you selected a file to be uploaded and then came back to submit your form at a latter date, unfortunately it will not work. File uploads are not saved and it needs to be uploaded again before submitting the form. 

    Do get back to us if you have any questions.

    Thank you!