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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Autosuspend

    Asked by CARLOS on June 27, 2017 at 09:28 AM
    Today I couldn't access to my account which is ''Turkishvirtualapplication'', When I try to login I get this message ''Login Failed, Auto suspend''.
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    Answered by WilliamR on June 27, 2017 at 09:42 AM

    Sorry for the inconvenience. Our anti phishing filter automatically suspended your account because of "MÚSICOS DO TOCANTINS FORMULÁRIO" form. This form contains or asking delicate information which violates our terms of use. I would recommend deleting those fields inorder to reactivate the account.

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    Answered by CARLOS  on June 28, 2017 at 07:43 AM
    I can not change form MUSICOS DO TOCANTINS FORMULARIO since I do not have access to my account
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    Answered by CARLOS  on June 28, 2017 at 07:44 AM

    When I try to login I get this message ''Login Failed, Auto suspend''.

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    Answered by Sven on June 28, 2017 at 09:08 AM

    Apologies for the confusion. I have checked your form and I can confirm that it's clean and compliant with our terms of use. I have now re-activated your account, you should be able to use your account/forms without issues. 

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    Answered by controlex on June 28, 2017 at 09:44 AM
    Thank you!