Change email sender based on selection

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    Asked on June 27, 2017 at 09:58 AM


    This form will only be used by inhouse staff for telephone orders only. If possible, please provide configuration instructions for Client to receive confirmation email (sent from address) from Writer based on Resume Type


    For example, if Richard Brautigan orders a Teacher Resume (resume type) and Eric Brass will be the writer, he will receive a confirmation email from: 

    If Richard Brautigan orders a Federal Resume and Scottie Gearing will be the writer, he will receive a confirmation email from: 

    and so on.





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    Answered on June 27, 2017 at 11:13 AM

    You can do that using conditional logic. Use the "CHANGE E-MAIL RECIPIENT" option to send set the conditions and send the email. 

    I have cloned your form and added one of the conditions, here's how it looks like:


    You can repeat this process for every email you have. 


    You can review/clone my version of your form via this URL:


    Here's how to clone a form into your account:



    For more info on conditional logic, please refer to the guide below:



  • Profile Image
    Answered on June 27, 2017 at 12:08 PM


    Thanks for prompt response. I am not trying to change E-mail recipient (client). I am trying to change email sender (sent from).



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    Answered on June 27, 2017 at 01:51 PM

    If I understood you correctly, you want to change Sender Email from to some other email address, based on options that were selected inside of your form. 

    You will have to create multiple email Notifications or Autoresponder emails, depending on what you need, one email for each email address that you want to use. Then you will have to use conditional logic, like my colleague mentioned, to send email from specific email address. 

    You can use Verified or SMTP option. 

    How to Add a Custom Sender Address to an Email Alert

    How to Setup SMTP for a Form

    How to Send Email Based on User's Answer

    Hope this will help. Let us know if you need further assistance. 

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    Answered on June 27, 2017 at 07:28 PM


    Thank You!