What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does downgrade refer to cancel?

    Asked by Larry  on June 27, 2017 at 10:43 AM

    We are seasonal and will not have sales until next April. When clicking downgrade it requires cancel. We do not want to cancel, we just want the no charge minimum until we upgrade again for next year event.

  • Profile Image
    JotForm Support

    Answered by david on June 27, 2017 at 12:23 PM

    The cancellation only refers to the subscription, it does not cancel the account.  Downgrading to Free is the same as cancelling the subscription.  Your forms and data will remain active as long as you are under the Free account limits after cancelling.