Why does downgrade refer to cancel?

  • Profile Image
    Asked on June 27, 2017 at 10:43 AM

    We are seasonal and will not have sales until next April. When clicking downgrade it requires cancel. We do not want to cancel, we just want the no charge minimum until we upgrade again for next year event.

  • Profile Image
    Answered on June 27, 2017 at 12:23 PM

    The cancellation only refers to the subscription, it does not cancel the account.  Downgrading to Free is the same as cancelling the subscription.  Your forms and data will remain active as long as you are under the Free account limits after cancelling.