What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My JotForm account is downgraded

    Asked by cchfinearts on June 27, 2017 at 11:13 AM

    I received an email again today that my account was being downgraded.  When I look at my profile it indicates that the account type is Free.  This should be Bronze being paid monthly via PayPal.  Can you please verify and let me know what I need to do.  I don't want to do again like I did last month and make two payments where one needed to be refunded.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on June 27, 2017 at 12:53 PM

    I have checked your account and see that there are two subscriptions of Bronze Monthly. However, one of the account subscriptions S-9VC74041T3084931U is already canceled and the last charge was already been refunded. Due to the cancellation of this subscription, the account was downgraded to Free. The other subscription S-5GS966640W675893U is active on your account and so we have changed the account status to Bronze. 

    Your account is active and good in standing now. Please check and let us know if you need any further assistance. We will be happy to assist.