What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I avoid getting my account disabled?

    Asked by Art Crawl  on June 27, 2017 at 11:32 AM

    We received an email informing us that we get 100 free MB space for uploads and that we can do an upgrade. Our account will be disabled by noon today if we don't. Is it possible to delete some of our old jotforms to create more space or is the upgrade unavoidable?

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    JotForm Support

    Answered by Kiran on June 27, 2017 at 01:02 PM

    I have checked your account artcrawlstcloudmn and see that is marked as overlimit. I see that the storage space is occupied more than 100MB. You may delete some of the submissions on your forms in order to clear the storage space so that the account shall be activated again. Please note that the deletion of submissions is permanent and we cannot restore the deleted submissions again. If you need to take a backup of the submissions, you may export the complete data of your account by following the guide below:


    Also, you may consider integrating Google Drive/DropBox to your forms so that the submissions will be stored as a backup in the integrated cloud storage account.

    Hope this information helps!