What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form is not compatible with some browsers?

    Asked by srcyo on June 27, 2017 at 11:48 AM

    Seems that some of our users are having difficulties using the forms from Macs.  Here is the feedback that we have received thus far.

     

    Mac OS Sierra 10.12.4
    Safari V 10.1 did not work
    Firefox 54.0 did not work 
    Google chrome 58.0.3029.110 Worked 
    Page URL:
    https://form.jotform.us/70796733329164

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    JotForm Support

    Answered by Kevin_G on June 27, 2017 at 01:42 PM

    I have tested your form on the mentioned browsers and I can see it loads fine, but when you type something on the fields nothing is shown, this seems to happen since the font color is the same like the fields background. 

    Please, try injecting this code to resolve the issue: 

    .form-textbox, .form-textarea {

        color: #000000 !important;

    }

    This guide will help you inject it: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    You may also provide us more details about the difficulties your users are facing while filling out your forms, we will be glad to further inspect in on our end.