I need to understand the billing details for subscription

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    Crystal Benjamin 
    Asked on June 27, 2017 at 12:06 PM

    I need to understand the Billing details for subscription and update contact information.

    OEM Group Inc.

    Gilbert, AZ

     

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    Welvin
    Answered on June 27, 2017 at 01:42 PM

    What you see is what you get on our Pricing page.

    The Monthly Submissions limit is the number of submissions you can receive every month. 

    The Form Limit is the number of forms you can create in your account. For example, the Free plan allows you to create up to 5 forms only. 

    The Available Space limit is the fixed size that you can use to store files in our server. This is mainly used for File Uploads in the form.

    The Monthly Form Views is when you publish the form, and someone viewed it. One (1) public view counts towards your Form View limit. More details here: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    The Total Submissions Storage is unlimited for paid accounts. Free accounts can only store up to 500 submissions accumulated from all forms. This means that if you are on the free plan and you surpass this limit by the 7th month, the system will automatically delete the older submissions to keep you on the limit. 

    Our contact email is support@jotform.com. But for form issues, we recommend contacting us through this support forum. 

  • Profile Image
    Crystal Benjamin 
    Answered on June 11, 2018 at 04:43 PM

    I tried to reset the password under my account however the page does not load
    [cid:image001.png@01D40185.0FEE9880]
    Thank you,
    Crystal Benjamin | Sales + Marketing Associate | OEM Group
    Mobile: 773 520 3223 | Office: 480 609 8565; 315 | Fax: 480 609 9132 | crystal.benjamin@oemgroupinc.com
    ...
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    BDAVID
    Answered on June 11, 2018 at 05:42 PM

    It seems like there is no account username registered under your email address "Crystal.benjamin@oemgroupinc.com". Do you have a link to the form you might have created under the account you are trying to access?

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    Crystal Benjamin 
    Answered on June 11, 2018 at 07:43 PM

    new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by Richie_P
    Thank you for the information you have given. The last 4 digit you have given matched with the card in the account. Unfortunately, the email address crystal.benjamin@oemgroupinc.com has been used already. Kindly delete the account or give us another email address to use.
    We will wait for your response.
    Thank you.
    View this thread on browser » Unsubscribe Thread
    1528745885
    Thank you,
    Crystal Benjamin | Sales + Marketing Associate | OEM Group
    Mobile: 773 520 3223 | Office: 480 609 8565; 315 | Fax: 480 609 9132 | crystal.benjamin@oemgroupinc.com
    ...
  • Profile Image
    Crystal Benjamin 
    Answered on June 11, 2018 at 07:43 PM
    This is urgent to renew as our service is interrupted.
    Thank you,
    Crystal Benjamin | Sales + Marketing Associate | OEM Group
    Mobile: 773 520 3223 | Office: 480 609 8565; 315 | Fax: 480 609 9132 | crystal.benjamin@oemgroupinc.com
    ...
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    Jan
    Answered on June 11, 2018 at 08:47 PM

    It appears that this is a duplicate post or thread. To prevent confusion, please wait for the reply from my colleague on this thread: https://www.jotform.com/answers/1494031.

    Thank you.