What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my entries are not submitting to my google sheets

    Asked by JAllan000 on June 27, 2017 at 01:16 PM

    it looks like none of my submissions in the last 12+ hours have made it to my google sheets integration. I double checked to make sure it's still integrated, i'm afraid to remove integration and add it back as you guys do not let me choose which sheet it integrates to and will make me redo everything all over again. Is there anyway you can try to force-push my API requests please? Thank you. 


    Side Note: This happens quite often with your service and unless there's a solution I'll be finding an alternative as this did not happen with my previous provider using the exact same setup and I have half the traffic now than I did then. Let me know if you have a solution, thanks again. 

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 27, 2017 at 02:26 PM

    Please let us know what is the form that stopped sending submissions to your Google Spreadsheet, so we will push them through.

  • Profile Image

    Answered by snothman on June 28, 2017 at 12:30 AM

    I have the same issue - submissions from my form https://form.jotform.me/71072275128453  over the last 10 hours  or so aren't being added to the linked googlesheet. 

    It's this going to be a recurring problem? Is good that you can update it manually but I don't think that's how it's meant to work. 




  • Profile Image

    Answered by WilliamR on June 28, 2017 at 02:11 AM

    @simon We have moved your question to a new thread using this link.

    Let's start our discussion there.