What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't publish my registration form

    Asked by CWS17 on June 27, 2017 at 02:08 PM

    Could you please help me? I published the form but it's still not working :-(

     

    Page URL:
    https://form.jotform.us/71725975866171

    Screenshot
  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 27, 2017 at 02:22 PM

    Its working here:

     

    Try emptying your browser cache, cookies, etc. And then try reload the page again.

  • Profile Image

    Answered by CWS17 on June 27, 2017 at 02:26 PM

    It still not working, tried in Chrome and Explorer :-(

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 27, 2017 at 03:55 PM

    Our apologies.

    I also checked your form here and I can see the form just fine.

    If you are still unable to access the form, is it possible that your security software or network filter is restricting you from accessing the form? Would you mind checking those?

    Also, do you have any other Internet Service Provider where you can check your form? Sometimes, this could be an ISP related issue. We would appreciate if you could check this as well.

    We'll await your reply.

  • Profile Image

    Answered by CWS17 on June 27, 2017 at 04:51 PM

    Again, it is still not working on both Chrome and Explorer. I have reached out several times now and really need to send out the form. Also other colleagues tested it and it's NOT working...

  • Profile Image
    JotForm Support

    Answered by Mike on June 27, 2017 at 07:00 PM

    The issue might be related to network restrictions in your office. You may consider checking this with your system administrator if possible.

    Also, I would like to suggest trying the following:

    1) Clone your form.

    2) Access the cloned form. The cloned version will have a different URL, so there is a chance that this may help.

    Thank you.