What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do we cancel our subscription?

    Asked by bran  on June 27, 2017 at 02:43 PM

    how do we cancel subscription?

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    JotForm Support

    Answered by AIDAN on June 27, 2017 at 04:24 PM

    I have searched for the account associated with your email address but I couldn't find any.

    Please provide us with your account username or a form ID or URL, in order to locate your account and assist you further.

    With that said, please see our guide on how to downgrade your account to the Free status here: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by brandee  on June 27, 2017 at 07:10 PM

    We are wanting to cancel our account.  we no longer use this application.  a co-worker who is no longer with us set this up so we have no info in order to cancel.  we are receiving cc charges.

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    JotForm Support Manager

    Answered by Jeanette on June 27, 2017 at 08:16 PM

    In order to assist you further, please send the following info to support@jotform.com

    Account username

    Reference numbers

    Date of last charge