How do we cancel our subscription?

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    bran 
    Asked on June 27, 2017 at 02:43 PM

    how do we cancel subscription?

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    AIDAN
    Answered on June 27, 2017 at 04:24 PM

    I have searched for the account associated with your email address but I couldn't find any.

    Please provide us with your account username or a form ID or URL, in order to locate your account and assist you further.

    With that said, please see our guide on how to downgrade your account to the Free status here: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    I hope this helps. If you need further assistance please let us know. Thank you.

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    brandee 
    Answered on June 27, 2017 at 07:10 PM

    We are wanting to cancel our account.  we no longer use this application.  a co-worker who is no longer with us set this up so we have no info in order to cancel.  we are receiving cc charges.

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    Jeanette
    Answered on June 27, 2017 at 08:16 PM

    In order to assist you further, please send the following info to support@jotform.com

    Account username

    Reference numbers

    Date of last charge