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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Spreadsheet: submissions are no longer forwarded to the spreadsheet

    Asked by sarahkreutzer on June 27, 2017 at 02:57 PM

    none of my API requests from my forms are making it to my google sheets. I need this fixed asap please, this is the only reason we even have this account, sounds like a consistent issue across multiple accounts and users. If we can find a solution that prevents this, we will have to find an alternative provider because this is causing tons of valuable data to be lost. 

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    JotForm Support

    Answered by Welvin on June 27, 2017 at 05:31 PM

    Our apologies for the inconvenience this may have caused you. 

    I have manually sync the form submissions to the integrated sheet. You should see the recent ones in the file(s) now. This is a temporary solution, we can do this again if needed. Just please let us know here.

    I can also see that you have a pending ticket regarding this matter. Allow me to create a new one here. As soon as we have an update, we will let you know through this thread.

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    Answered by snothman on June 27, 2017 at 11:47 PM

    Likewise for me, the google sheet integration stopped working about 10 hours ago. The ability to have form data automatically entered into spreadsheet for is critical for me and is a core reason I decided to use your service. 

    While having you manually add the subsequent submissions would be good, it's not really a solution. When will the integration tool be fixed and working again?



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    JotForm Support

    Answered by John_Benson on June 28, 2017 at 02:34 AM

    Hi Simon,

    To avoid confusion, we will be using your own thread for your issue. Please wait for our response shortly on this URL: https://www.jotform.com/answers/1185661

    Thank you for your understanding.