Google Spreadsheet: submissions are no longer forwarded to the spreadsheet

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    sarahkreutzer
    Asked on June 27, 2017 at 02:57 PM

    none of my API requests from my forms are making it to my google sheets. I need this fixed asap please, this is the only reason we even have this account, sounds like a consistent issue across multiple accounts and users. If we can find a solution that prevents this, we will have to find an alternative provider because this is causing tons of valuable data to be lost. 

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    Welvin
    Answered on June 27, 2017 at 05:31 PM

    Our apologies for the inconvenience this may have caused you. 

    I have manually sync the form submissions to the integrated sheet. You should see the recent ones in the file(s) now. This is a temporary solution, we can do this again if needed. Just please let us know here.

    I can also see that you have a pending ticket regarding this matter. Allow me to create a new one here. As soon as we have an update, we will let you know through this thread.

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    snothman
    Answered on June 27, 2017 at 11:47 PM

    Likewise for me, the google sheet integration stopped working about 10 hours ago. The ability to have form data automatically entered into spreadsheet for is critical for me and is a core reason I decided to use your service. 

    While having you manually add the subsequent submissions would be good, it's not really a solution. When will the integration tool be fixed and working again?

     thanks,

    Simon 

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    John_Benson
    Answered on June 28, 2017 at 02:34 AM

    Hi Simon,

    To avoid confusion, we will be using your own thread for your issue. Please wait for our response shortly on this URL: https://www.jotform.com/answers/1185661

    Thank you for your understanding.