What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't contact you using this form on iPad

    Asked by aprpac on June 27, 2017 at 03:37 PM

    I have twice tried and failed to raise a question using this form on an iPad.

    When I click Post Question it hangs on "Please wait..." 

    Please investigate and let me know what the problem is.

    Thank you

    Page URL:
    https://www.jotform.com/answers/answer.php?

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    JotForm Support

    Answered by david on June 27, 2017 at 05:14 PM

    Your recent post regarding not being able to post did go through.  It looks like this should be working.  Try again and let us know in this thread if you are still unable to post new questions:

    https://www.jotform.com/answers/1185264

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    Answered by aprpac on June 27, 2017 at 05:26 PM

    I had to type my support request a third time on a desktop before it was sent. Or are you saying you got 3 messages for the same problem?

    I just tested again and it worked. 

    Why do your forms keep having this problem?

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    JotForm Support

    Answered by Mike on June 27, 2017 at 07:35 PM

    I have checked our recent support threads but have not found any similar reports from other users.

    If you notice the issue again, you may try submitting the contact form using different browser and/or using different Internet Service Provider to see if that makes any difference.