What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I see which registrants have paid for my event through paypal?

    Asked by firstfreestl on June 27, 2017 at 03:48 PM

    Can I include payment information when I export a report with submission data? I want to know whether they clicked through and completed the indicated amount due through paypal.

     

    I can look this up in paypal, but I have many things funneling through paypal and it's complicated to sort through what's what.

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    JotForm Support

    Answered by aubreybourke on June 27, 2017 at 04:10 PM

    No you cannot collect payment information. That goes against our Terms.

    If you do we would have to suspend your account. So please dont do that.

     

    You should use Paypal to check your payment information:

    How do I check the status of a transaction?

     

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    Answered by firstfreestl on June 27, 2017 at 04:45 PM

    I don't want to collect any payment details or sensitive information - just see whether or not a payment was made at all. 

    I cannot do that within JotForm?

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    JotForm Support

    Answered by aubreybourke on June 27, 2017 at 04:54 PM

    You can view your submission data. Its in your submissions inbox. You can filter it and even export the data in Excel format:

    Please click on the gear icon on the top right to filter your data:

     

    Export your submission data in CSV/Excel/PDF Formats:

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    JotForm Support

    Answered by aubreybourke on June 27, 2017 at 05:01 PM

    But if you want to view details of the transaction you would need to do that through the PayPal website. On their site you can download your account transaction history for Quicken, QuickBooks or a comma-delimited text file.