What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    On my submissions, how can I see who has paid?

    Asked by aottman on June 27, 2017 at 03:51 PM

    ive got 20 submissions but onlyshowing 9 received through paypal.  Is there a delay between postings?

     

  • Profile Image
    JotForm Support

    Answered by Jan on June 27, 2017 at 05:44 PM

    You can identify if the user paid or not on the Submissions page. The product field will appear that shows the amount if the user paid. Here's a screenshot:

    I recommend you to wait for the transaction to appear in your PayPal.

    Let us know if the issue is still the same. Thank you.