Many of my guests are not receiving the autoresponder email

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    Asked on June 27, 2017 at 04:20 PM

    Many of my guests are not receiving the autoresponder email. I tried to do a test with my own email to see if I would receive it and I have not. Can you resolve this?

    Additionally, is there a way to manually go in and send someone the autoresponder email? I am getting the submissions but the guests are not receiving confirmation bc they are not receiving the auto responder email.




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    Answered on June 27, 2017 at 06:58 PM

    The autoresponder emails are sent to your guests based on our email log. You can check this under your email history:

    Please advise your guests to check their spam folder and mark emails that are related to Jotform as not spam. You are sending the autoresponder email using, ask them to filter emails by this address. 

    Also, you seem to be sending the emails using a custom email address. I would suggest adding the email by SMTP instead of the verification method:

    For re-sending the autoresponder, the only way to do would be to access the submissions page, click the Edit button and re-submit it. But make sure that Send on Edit is also enabled in the autoresponder email.