Many of my guests are not receiving the autoresponder email

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    WBENCBOD2015
    Asked on June 27, 2017 at 04:20 PM

    Many of my guests are not receiving the autoresponder email. I tried to do a test with my own email to see if I would receive it and I have not. Can you resolve this?

    Additionally, is there a way to manually go in and send someone the autoresponder email? I am getting the submissions but the guests are not receiving confirmation bc they are not receiving the auto responder email.

     

    Thanks, 

    Amanda

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    Welvin
    Answered on June 27, 2017 at 06:58 PM

    The autoresponder emails are sent to your guests based on our email log. You can check this under your email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Please advise your guests to check their spam folder and mark emails that are related to Jotform as not spam. You are sending the autoresponder email using noreply@jotform.com, ask them to filter emails by this address. 

    Also, you seem to be sending the emails using a custom email address. I would suggest adding the email by SMTP instead of the verification method: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    For re-sending the autoresponder, the only way to do would be to access the submissions page, click the Edit button and re-submit it. But make sure that Send on Edit is also enabled in the autoresponder email.