What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an email that my password had changed from JotForm I want to verify that this is a valid request. I have not changed my password

    Asked by Michelle Murphy  on June 27, 2017 at 04:49 PM
    Page URL:
    http://form.jotform.com/edudley18/puppy-adoption-application

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    JotForm Support

    Answered by Kevin_G on June 27, 2017 at 06:56 PM

    Apologies for the inconveniences this may have caused to you. 

    Please, just ignore that email you received, your account has not been compromised and anything has been changed on it, that was just someone spamming using a JotForm form. We have already identified some accounts related to this action and already suspended them. 

    Our developers have also taken the necessary actions to stop this. I would also suggest you to share us the headers of the email you received, this link will help you getting that information: https://support.google.com/mail/answer/22454 

    That will help us to report and block those users spamming using our forms.