What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do not get email

    Asked by web75 on August 04, 2012 at 12:15 PM

    Hello, emails are stored on your server, but I did not get

    Page URL:

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    Answered by gori-mathew on August 04, 2012 at 12:26 PM


    We are really sorry for inconvenience caused.

    To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;


    Please lets know if this helps.

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    Answered by Berjaoui on February 16, 2015 at 11:22 AM

    my ip Addresses ?

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    JotForm Support

    Answered by Charlie on February 16, 2015 at 11:58 AM

    Hi @Berjaoui,

    This is thread is old, and there a lot of updates made in the form builder, we suggest that you open up a new thread for your own question or concern, please use this link instead: http://www.jotform.com/contact/.

    Thank you.