Do not get email

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    Asked on August 04, 2012 at 12:15 PM
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    Answered on August 04, 2012 at 12:26 PM


    We are really sorry for inconvenience caused.

    To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    Please lets know if this helps.

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    Answered on February 16, 2015 at 11:22 AM

    my ip Addresses ?

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    Answered on February 16, 2015 at 11:58 AM

    Hi @Berjaoui,

    This is thread is old, and there a lot of updates made in the form builder, we suggest that you open up a new thread for your own question or concern, please use this link instead:

    Thank you.