What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I get the "colored category buttons" on forms shared by my account owner to appear on my page?

    Asked by bettyprall on June 27, 2017 at 05:27 PM

    The account owner has created and categorized a number of forms that have been shared w/me, but the "colored category buttons" do not appear on most of the forms on my page, although they are on hers. Only a few appear on my page.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 27, 2017 at 07:34 PM

    I think you are referring to the shared forms with you, I can see the main account has some folders, on your account should appear a folder with the main account username and if you click on it you should find the sub-folders: 

    However, if this is related to a form/forms, please share the link with us so we can check on our end. 

    Looking forward to your response. 

  • Profile Image

    Answered by bettyprall on June 28, 2017 at 11:43 AM
    This is how my page appears, although the owner has created a number of different categories of forms shared w/me, but the categories do not appear on my page.
    --
    Betty Prall
    Enrollment Coordinator
    Language Programs
    Glasscock School of Continuing Studies
    Rice University
    PO Box 1892
    Houston, Texas 77251-1892
    713-348-6298
    ...
  • Profile Image

    Answered by bettyprall on June 28, 2017 at 11:59 AM

     

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 28, 2017 at 12:35 PM

    You need to click on the blue "phowtx" folder to expand it.

  • Profile Image

    Answered by bettyprall on June 28, 2017 at 01:43 PM
    I know that, but not all the colored category buttons appear. The owner has created many other categories which do not appear on my page.
    --
    Betty Prall
    Enrollment Coordinator
    Language Programs
    Glasscock School of Continuing Studies
    Rice University
    PO Box 1892
    Houston, Texas 77251-1892
    713-348-6298
    ...
  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 28, 2017 at 01:57 PM

    Well I would say she hasnt shared all her forms with you. She would have to decide which forms to share with you. So maybe you should talk to her and get her to share the forms your require.