What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Check out form

    Asked by ssssss on August 04, 2012 at 02:15 PM

    Hi,

    I set up this checkout form

    http://www.pagesla.com/affiliate/Sara-J-Pastries--Cakes-Canoga-Park-Product-Offer-93-19.html

    I did a test and entered my credit card information to purchase the first set $2

    It doesnt work. I got an error message.

    Can you direct me what is the best template/tool to be used so this will work.

    I have a paypal pro account.

    Thnaks,

    Ilan Gez

  • Profile Image
    JotForm Support

    Answered by jonathan on August 04, 2012 at 03:47 PM

    Hi Ilan,

    If you can provide us the details of what is the error message encountered, then we can help more.

    I did a checked of your form, and I found an API login error on the account.

    Can you also verify that you have provided the sufficient account information and it is working during setup in the payment information wizard.(please see error image below)

    Will await your updates.

    Thanks.

  • Profile Image

    Answered by qqqqqqqq on August 04, 2012 at 06:13 PM
    I have 2 accounts with jotform.
    The one I am referring to has login
    ssssss
    The API login that I entered there looks ok to me.
    Thanks,
    Ilan
  • Profile Image

    Answered by qqqqqqqq on August 04, 2012 at 06:15 PM
    The error message that I get says
    Security error
    Security header is not valid
  • Profile Image
    JotForm Support

    Answered by liyam on August 04, 2012 at 08:19 PM

    Hello,

    I checked your form from your account 'ssssss' and just like what Jonathan has stated, you have an incorrect API login credentials, that's why your Paypal account isn't working.  Can you confirm that the API username, password, and signature are correctly entered?

    Thanks.

  • Profile Image

    Answered by qqqqqqqq on August 04, 2012 at 08:53 PM
    Ok, got it. Its working now.
    Thanks,
    Ilan
  • Profile Image
    JotForm Support

    Answered by liyam on August 04, 2012 at 09:38 PM

    Thank you for updating us.  It's good to know that you're able to make your Paypal work.

    If you have other questions or concerns, please do let us know.

    Thanks.