What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting messages of someone changing my password

    Asked by rondalarue on June 27, 2017 at 07:15 PM

    I received 4 emails saying my password was reset from someone in Germany and with many CC email addresses.

    Please cancel my account fully.

     

    ronda larue

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    JotForm Support

    Answered by Chriistian on June 27, 2017 at 09:14 PM

    @rondalarue,

    We had an issue last week about a spammer sending these emails to Gmail addresses that look like it was from JotForm. Kindly disregard the email you have received. We would appreciate if you could provide us the headers in this thread. Here's a Google guide on know how to check the headers in the different platforms: https://support.google.com/mail/answer/22454

    Sorry for the inconvenience. Please confirm if you would like for us to delete your account.

    We'll wait for your response.
    Regards.