Form not working

  • Profile Image
    Karina May 
    Asked on June 27, 2017 at 09:48 PM

    Hi Everyone!

    Please help me! I don't know why my account has been suspended, can you please help ?

    Thank you!

  • Profile Image
    Answered on June 28, 2017 at 12:48 AM

    Your account got automatically suspended by our anti-phishing filter tool. I checked the form "Website Design Request Form" and it is asking for user login information. As per our terms of use, collecting sensitive information is not allowed here in JotForm.

    I have removed the guilty fields so I can re-activate your account immediately. You can now manage and use your forms properly.

    I hope that helps. 

  • Profile Image
    Answered on June 28, 2017 at 01:43 AM
    Thank you John. Much appreciated - we were never alerted.