What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not working

    Asked by Karina May  on June 27, 2017 at 09:48 PM

    Hi Everyone!

    Please help me! I don't know why my account has been suspended, can you please help ?

    Thank you!

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    JotForm Support

    Answered by John_Benson on June 28, 2017 at 12:48 AM

    Your account got automatically suspended by our anti-phishing filter tool. I checked the form "Website Design Request Form" and it is asking for user login information. As per our terms of use, collecting sensitive information is not allowed here in JotForm.

    I have removed the guilty fields so I can re-activate your account immediately. You can now manage and use your forms properly.

    I hope that helps. 

  • Profile Image

    Answered by Wedo on June 28, 2017 at 01:43 AM
    Thank you John. Much appreciated - we were never alerted.
    ...