What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account login has been suspended.

    Asked by Ashley Roseman  on June 27, 2017 at 10:07 PM

    I have not been able to login to my account for several days.  I tried resetting my password and it says login suspended.  Thank you.

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    Answered by WilliamR on June 28, 2017 at 12:55 AM

    Sorry for the inconvenience. Our anti phishing filter automatically suspended your account because of " Financial Policy" form. This form contains or asking for credit card details which violates our terms of use. Please be advised that, forms like registration form, signup form, login form,.etc. that contains or asking for credit card details is not supported by JotForm.

    We can remove those fields for you, so that you can reactivate your account. Let me know with your confirmation on your next reply.

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    Answered by Ashley Roseman  on June 28, 2017 at 07:43 AM
    Yes please remove those fields and reinstate my account. Thank you!
    Ashley
    Sent from my iPhone
    ...
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    Answered by Sven on June 28, 2017 at 09:03 AM

    I have removed the form in questions, and re-activated your account. Please retain from using plain text fields to collect sensitive information. Let us know if you need any further help.