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    Send seperate confirmation email for payment.

    Asked by jason_khoo on June 28, 2017 at 02:58 AM
    - Will the payment Gateway send separate confirmation email of payment to the user?
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    JotForm Support

    Answered by ashwin_d on June 28, 2017 at 03:54 AM

    Hello jason_khoo,

    I did check your form "INTEREST FORM" and found that you have added PayPal payment tool. Please note that if any user submit your form, they will be redirected to PayPal checkout page. Once they settle the payment using their PayPal account, a notification email will be sent to the user's PayPal email address. 

    If you want you can also set up a "Form Auto-responder" email alert in form which will send submission email to the user who submitted form. The following guide should help you how to add form auto-responder:  https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by jason_khoo on June 28, 2017 at 04:37 AM

    Hi Aswin,

     

    What i meant is because we only want to know if the payment really go through via the payment gateway, therefore there's like audit trail that we can check? Apart from paypal, we're exploring other payment gateway therefore i'm not sure if there's any 'confirmed' default email notification to the user once the payment deducted from the user card other than JotForm form submission whereby we only know user submitted the form, let say there's 10 submission how can we tell among the 10, all the 10 successfully paid? 

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    JotForm Support

    Answered by Jim_R on June 28, 2017 at 05:25 AM

    What i meant is because we only want to know if the payment really go through via the payment gateway, therefore there's like audit trail that we can check?

    The most practical approach here is to check the payment processor you used directly (e.g. if you use PayPal, check your PayPal account, if you used Stripe, check your Stripe Dashboard, and so on). IMHO, it's way better and more accurate to check the actual payment. It's also worth noting that most payment gateways have an innate notification option/feature whenever you have a new payment. For example, PayPal usually sends an email for each transaction by default.

    Still, if you would like to rely on emails, generated by JotForm, then I'm afraid this is something we don't have. But, you may still use it as a basis for successful payments the other way around. Here's what I mean:

    1. Suppose a user submitted your form and didn't go through with the payment.

    2. That submission will go to your Submission's Incomplete Payments.

    3. Incomplete Payments don't trigger the usual Email Notifications by default. If you changed this, I suggest you set the PENDING PAYMENT EMAIL back to NO (default).

    4. With those in mind, if a user submitted your form and you never received any email from JotForm, that would only mean that no payment was made. As soon as you receive the Notifier, that would mean the payment was successful.

    Related guide: How-to-view-incomplete-payments 

    ...let say there's 10 submission how can we tell among the 10, all the 10 successfully paid? 

    Another way is to go to your Account's Usage page to check the number of payment submissions.