What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Import submisions app seems to be not working

    Asked by webmasterbmo on June 28, 2017 at 06:59 AM
    I've found that  https://import.jotform.io/ but it seems not working..
  • Profile Image

    Answered by webmasterbmo on June 28, 2017 at 08:04 AM

    I've tried to import my xlsx file via your tool in my form https://eu.jotform.com/build/71574449419971 but no way...


    can you help please ? how can I send my my file to you ?

  • Profile Image

    Answered by Sven on June 28, 2017 at 09:14 AM

    Can you please explain what is the issue you're facing with the import app? Please see the guide below for full details on how to import a report into jotform:


  • Profile Image

    Answered by webmasterbmo on June 28, 2017 at 09:44 AM

    I can't manage to map the fieds of my xslc file exported yesterday from jotform....

  • Profile Image
    JotForm Support

    Answered by Kiran on June 28, 2017 at 11:58 AM

    Could you try using .xls format instead of .xlsx format to see if that works? You may open the existing .xlsx file and save as .xls file. Also, please make sure that you are using the same format as provided in the Import App.

    Please get back to us if the issue still persists. We will be happy to assist you further.