What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Deactivation of Erroneous Upgrade

    Asked by folushoalade on June 28, 2017 at 07:06 AM

    Dear Team,


    Please assist to refund the upgrade of this account which was done in error. the subscription has since been cancelled.



  • Profile Image
    JotForm Support

    Answered by Nik_C on June 28, 2017 at 08:19 AM

    I added your account to our Refund queue.

    Please allow 5-7 business days in order for a refund to be processed.

    If you have any further questions please let us know.

    Thank you!