Why my account has been suspended?

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    Asked on June 28, 2017 at 08:48 AM

    hello  ,


    when I login today, Jotform told me my account has been suspended,


    can you help me to look at it





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    Answered on June 28, 2017 at 10:32 AM

    Dear Jason,

    We are sorry for the inconvenience you have.

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "O4U 申请押金退款表格" is the one that triggered the suspension.

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding such type of forms. Please read the following excerpts from our Terms regarding Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes of attracting, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a JotForm as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, we will have to disable these forms.

    Also, you must provide us the following information:

    1. Your website.

    2. Your corporate address. 

    Please send an email to support@jotform.com using your corporate address, include in the subject ATT: (offer4uni) and this support forum thread (1185886)  and briefly explain the purpose of the form. 

    Thank you for your understanding.