What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Will I get a fresh set of 10 payments if I downgrade to Free?

    Asked by slammer365 on June 28, 2017 at 09:03 AM

    Hi, I want to downgrade to the free plan again since I will only be getting a very limited number of forms at this point, however I just want to make sure I'll get a fresh set of 10 payments with the free subscription since I'm at 13 with the paid. I'm afraid that if i cancel, I wont have any free payments until next month.

     

    Please let me know if I cancel I'll be good to go with 10 payment submissions under the free membership.

     

    Thank you!

    Justin

  • Profile Image
    JotForm Support

    Answered by candy on June 28, 2017 at 10:56 AM

    Hello Justin,

    As I have checked your account, you have a Bronze plan currently and active one form in your account.

    You are able to downgrade your account to the free plan as you can see in this guide. In the free plan, you will have the following abilities as you can also see in the pricing page:

    - you can have maximum 5 active forms in the free account at the same time.

    - 100 monthly submissions.

    - 100 SSL Secure Submissions.

    - Receive 10 Payments in a month.

    - 100MB Available space.

    - 1000 Monthly Form Views.

    - 500 Total Submission Storage.

    Also, please keep in mind that you will have JotForm Branding in your autoresponder emails, at the bottom of your forms and in the Thank You page as you can see the screenshots below:

    1. At the bottom of the form:

    2. At the bottom of Thank You page:

    3. In the Autoresponder Email:

    All in all, besides having 10 payments in a month, if you will be okay with the other characteristics of the Free plan, you can downgrade your plan to the free plan. After confirming the subscription cancellation, the subscription will no longer be billed on the Next Billing Date. After the next billing date, you will have a fresh start with your Free plan.

    If you need further clarification, let us know.

    Thank you.